Are you licensed and insured in Oregon and Washington?+
Yes. Structural Artiste is licensed, bonded, and insured for roofing work in both Oregon and Washington, serving Portland Metro and Vancouver / Clark County. CA License #684960 appears on our estimates and invoices.
How do I verify an Oregon CCB or Washington contractor license?+
Use the Oregon Construction Contractors Board (CCB) public license search for Oregon work, and Washington L&I’s contractor lookup for Washington work. Ask us for the exact name and numbers on your proposal so you can match the public record.
Are estimates really free? What’s included?+
Yes for standard residential and most commercial evaluations. A free estimate typically includes an on-site or documented review, photos of key findings, and a written scope with options when they exist. Complex forensic surveys may be priced separately — we disclose that before starting.
Do you use subcontractors or in-house crews?+
Roofing scopes are run by our crews, with in-house metal production when custom details are needed. You keep a single project contact from estimate through hand-off.
What is your payment schedule / do you take deposits?+
Payment timing is written into your proposal and usually tracks materials and progress milestones — not a vague “half up front” with no schedule. Exact deposits depend on project size and material orders; we explain them before you sign.
Do you offer financing?+
Ask when you request an estimate. When financing paths are available for your project type, we outline options alongside the cash scope so you can compare. We do not pressure you into a loan to close a sale.
How soon can you start?+
Emergency dry-in is prioritized — often same day when conditions allow. Non-emergency repairs are commonly scheduled within a few business days after estimate. Full replacements depend on material lead times, weather windows, and permit timing; your proposal includes a realistic start range.
Is emergency roof repair available overnight?+
Yes. Call (971) 271-1065 anytime for active leaks. We triage overnight and storm calls for temporary dry-in, then schedule the permanent repair.
Do you pull permits?+
When a permit is required (for example many full replacements under Portland BDS or local Oregon / Clark County rules), we coordinate the permit path as part of the project scope and document what was pulled.
Repair or replace — how do you decide?+
Age, layers, deck soundness, leak history, and remaining life. Honest repairs stay repairs. When a fix would only buy a season, we say so and show replacement as the clearer long-term cost.
Do you serve both Oregon and Washington?+
Yes — Portland Metro, Vancouver, and communities within roughly 50 miles, with licensed crews for both states.
What if I have an active leak right now?+
Call (971) 271-1065. Move belongings away from the drip, catch water in a bucket, and avoid attic electrical hazards. We prioritize dry-in, then the permanent fix.