Qualifying installs include Structural Artiste workmanship coverage on the labor we perform. On many full replacements and major restorations, that includes 10-year workmanship options — the exact term is spelled out on your written proposal before you sign.
Targeted repairs carry workmanship coverage on the repaired scope (for example a flashing rebuild or pipe-boot replacement), not a new full-roof manufacturer system term unless you are installing a complete system.
Workmanship coverage is about how the system was installed. If a detail we installed fails due to our work, we come back and make it right under the terms of your agreement.
Manufacturer system warranties
Shingle, metal, and membrane systems may carry separate manufacturer warranties when installed to the manufacturer’s specifications. Coverage length and what is covered (materials only vs. enhanced system terms) depend on the product line.
When a product line requires registration, we register the system after install so your paperwork matches what was actually put on the roof. Keep those documents with your property file — they matter at resale and for insurance.
Manufacturer terms do not replace workmanship coverage; they sit alongside it. Your proposal lists both so you can see the full picture.
What voids or limits coverage
Unapproved rooftop traffic, amateur repairs, structural settling unrelated to our work, and damage from storms, falling trees, or other acts of nature are typically outside workmanship coverage — though we can still inspect and quote a fix.
Neglect that turns a small issue into a large one (clogged drains on a commercial roof, ignored active leaks) can complicate claims. Call early if you see staining, granule loss in gutters, or a new drip path.
Using non-approved fasteners, penetrations, or aftermarket treatments after hand-off can void manufacturer system requirements. Ask us before anyone else opens the roof.
How to file a warranty claim
Call (971) 271-1065 or use our contact form with your address, approximate install date, and photos of the concern. Have your proposal or warranty packet handy if you have it.
We schedule an inspection, document the condition, and determine whether the issue falls under workmanship, manufacturer materials, maintenance, or storm damage. You get a clear next step in writing.
If a manufacturer claim is appropriate, we help assemble the documentation those programs require rather than leaving you to navigate it alone.
Maintenance expectations in the PNW
Keep gutters and roof drains clear, especially before fall rains and after big wind events. Moss and debris on shaded slopes should be addressed before they lift shingles or hold moisture against flashings.
Avoid walking the roof unless necessary. If solar, HVAC, or antenna work is planned, tell us so penetrations and walk pads are handled correctly.
Periodic inspections — especially on commercial and low-slope roofs — catch ponding, open laps, and failed seals while repairs are still small. Ask about a maintenance visit when you request an estimate.
Common questions
Does every roof repair include a warranty?+
Targeted repairs include workmanship coverage on the repaired scope. Full-system manufacturer terms usually apply to complete replacements or restorations installed to spec.
What does a 10-year workmanship warranty cover?+
On qualifying projects, it covers defects in our installation work for the term stated in your proposal. It does not automatically cover storm damage, deferred maintenance, or manufacturer material defects — those follow their own paths.
Are manufacturer warranties the same as workmanship warranties?+
No. Manufacturer warranties cover eligible materials/systems when installed correctly. Workmanship coverage is our commitment on labor. Most full replacements include both; details are on your proposal.
Will you warranty emergency dry-in or tarping?+
Temporary dry-in stops water while a permanent repair is planned. We stand behind the workmanship of the temporary measure for its intended short use; the permanent repair carries its own written coverage once completed.
Do commercial membrane replacements include warranties?+
Yes — manufacturer system warranties on qualifying installs plus workmanship coverage on our labor. Terms depend on the product line and are spelled out on your proposal.
